Terms and Conditions

1. Who you are contracting with

These terms apply to all orders you place through our ticket shop at tickets.xenobase.de, whichever of our events they concern. The date, place, opening times and programme of each individual event are stated in the shop alongside the relevant ticket and on that event's page.

Your contracting party is:

Xenobase Events Pehr, Leinemann & Bork GbR
Goebenstr. 19, 65195 Wiesbaden, Germany
Represented by its partners Marvin Pehr, Alex Pehr, Lars Leinemann and Erik Bork
Email: kontakt@xenobase.de

We sell to consumers and to businesses. Your own differing terms do not become part of the contract unless we agree to them in writing.

2. How the contract is formed

The presentation of tickets and items in the shop is not an offer, but an invitation for you to make one.

By clicking the button that completes the order process, you make a binding offer. We then send you an email confirming receipt of your order. The contract is formed with that confirmation — it is at the same time our acceptance of your offer.

We store the contract text. You receive your order details, these terms and the withdrawal instructions with the confirmation email.

3. Prices and payment

All prices are total prices and include statutory VAT. We charge no booking, presale or payment fees — you pay exactly the price shown in the shop.

You can pay by bank transfer, PayPal or SumUp. Which options are available in a given case is shown during the order process.

If you pay by bank transfer, we reserve your tickets for seven days. If the amount does not reach us within that time, the order lapses and the tickets return to sale. Please use the payment reference from the order confirmation exactly as given — otherwise we cannot match your payment.

4. Tickets

Once your payment has arrived, you receive your ticket as a PDF by email. You can print it or show it on your phone.

Every ticket carries a QR code that can be redeemed only once. Whoever reaches the entrance first gets in. So do not pass your ticket on unless you are sure — we cannot be responsible for misuse of copies you put into circulation yourself.

You may pass on or resell your ticket privately, provided you ask no more than the price you paid. Commercial resale is not permitted, nor is any offer above the original price, in particular on secondary marketplaces. If you breach this, we may block the ticket and refuse you admission.

Our tickets are not issued to a name. What counts at the entrance is the QR code — whoever presents it and is of age gets in.

5. Admission and what happens on site

The date, place and opening times are stated with the relevant event in the shop and on our website.

Admission is restricted to persons aged 18 and over. We check age at the entrance, so bring valid official photo ID. Without proof of age we cannot let you in, and the ticket price will not be refunded in that case.

Our house rules and those of the venue apply on the site. We may refuse admission or remove someone from the site if that person poses a danger to others, is clearly heavily intoxicated, or breaches the house rules. There is no entitlement to a refund in such cases.

If you do not attend, your ticket lapses and there is no refund.

Hearing protection: our events are loud. You can get hearing protection at the entrance — take it, your hearing does not grow back.

Photographs and video are taken at our events. Details are in our privacy policy.

6. If an event is cancelled or rescheduled

Cancellation: If an event does not take place, we refund the full ticket price including any fees. We will contact you by email. Other costs you may have incurred — travel, accommodation, time off — cannot be reimbursed, unless we caused the cancellation intentionally or through gross negligence.

This also applies where we have to cancel for reasons beyond our control, such as an official order or severe weather: you get the ticket price back in any case.

Rescheduling: If an event is moved to another date or place, your ticket remains valid. If the new date does not suit you, you may withdraw from the contract within 14 days of our announcement and receive a refund of the ticket price. A short-notice change to times or to the running order is not a rescheduling.

Programme changes: The ticket price is for the event as a whole, not for individual performances. If an act cancels or the running order changes, that is not grounds for a refund, provided the event takes place substantially as announced.

7. Merchandise

Merchandise items in the shop are pre-orders. We produce them after the order deadline in the quantity ordered and hand them to you in person. Where and when collection takes place is stated with the relevant item in the shop — usually at one of our events, at the signposted collection point. There is no shipping.

Bring your order confirmation — on your phone is fine.

If you do not collect your goods at the stated collection point, we will contact you afterwards. You can then choose:

• We ship the goods to you. You bear the shipping cost. We charge the cheapest applicable tariff from the DHL web shop at the time of dispatch for a tracked parcel, and tell you the amount before we send. We only ship once you have agreed to it.
• You withdraw from the purchase of the goods and receive a refund.

If you do not respond within four weeks of our message, we may withdraw from the contract for the goods and will refund the purchase price. Your ticket is unaffected.

Statutory warranty rights apply to the goods.

8. Right of withdrawal

For merchandise you have a 14-day right of withdrawal as a consumer. How to exercise it and what the consequences are is set out in our withdrawal instructions, which also contain the model withdrawal form.

For tickets there is no right of withdrawal. This is not our decision but follows from Section 312g(2) no. 9 of the German Civil Code: for contracts concerning leisure events taking place on a specific date, the law provides no right of withdrawal. We therefore cannot take a purchased ticket back. You can, however, pass it on under the conditions in clause 4.

9. Liability

We are liable without limitation under the statutory provisions for damage arising from injury to life, body or health, and in cases of intent and gross negligence. The same applies to claims under the German Product Liability Act.

In cases of simple negligence we are liable only where we breach an obligation that you may rely on being fulfilled and that is essential to the performance of the contract. In that case our liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Any further liability is excluded.

10. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions

German law applies. If you are a consumer, the mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.

Should any provision of these terms be invalid, the remainder of the contract stays in force.

Last updated: 5 September 2026